Privacy Policy

Our contact details 

Name: Christy Samuels
Address: 317 Bradford Court, Bradford Street, Digbeth, B12 0NS
Phone Number:07438 990039

The type of personal information we collect 

We currently collect and process the following information:

Name, email address and phone number

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Because you are referring yourself for counselling psychotherapy.
  • I need to process your information to get back to you.
  • The information has come via the website.

We use the information that you have given us in order to be contact you.

We may share this information with Citizen Coaching CIC, 205 Zellig Building, Gibb St, Birmingham, B9 4AA this is because they host the website and have access to information.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

 (a) Your consent. You are able to remove your consent at any time. You can do this by contacting:

Christy Samuels via

 (b) We have a legal obligation.

Physisroots Counselling will collect information via the website only if you fill in contact details. 

We will only pass details to a third party if there is a problem with the website and the hosts Citizen Coaching CIC see contact details when undergoing repairs to the website.

How we store your personal information 

Your information is securely stored at: 9 Allcock St, Digbeth, Birmingham B9 4DY it is stored on a password protected computer.

We keep contact details for 5 years. We will then dispose of your information by deleting the information and clearing deleted items from computer rubbish bin.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: 07438 990039 if you wish to make a request. 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: Physis Roots Counselling, You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113

ICO website: